What is Suma Finance Ltd.’s mission?

Suma Finance Ltd. is dedicated to empowering individuals and small businesses in Rwanda by providing inclusive, affordable, and reliable financial services. Our mission focuses on bridging the urban-rural financial gap, fostering financial literacy, and supporting Rwanda’s sustainable economic growth.

Where is Suma Finance Ltd. located?

Our registered physical and postal address details will be shared upon formal request. For inquiries, contact us via email or telephone (details provided in the "Identification" section of our business plan).

How can I contact Suma Finance Ltd.?

You can reach us via email, telephone, or by visiting one of our branch locations (to be established). Contact details will be updated on our website and official communications.

What types of loans does Suma Finance offer?

We provide: Emergency personal loans (1–3 months), short-term loans (1–3 months), medium-term loans (4–6 months), long-term loans (7–12 months), SME and startup financing, and pawn loans (secured by collateral).

What interest rates apply to loans?

Interest rates range from 48% to 54% per annum, depending on the loan type. For example: Emergency personal loans at 54%, short-term/medium-term loans at 48%, and pawn loans at 54%.

Are there additional fees?

Yes, fees include application fees (1.5%–2% of the loan amount), administration fees (1.5%–2%), and late payment penalties (as per the loan agreement).

What collateral is accepted?

We accept real estate, vehicles, office equipment, postdated bank checks, and accounts receivable.

How do I apply for a loan?

Apply online via our portal/mobile app, in-person at a branch, or through authorized agents.

What documents are required?

Required documents include personal identification, proof of income, employment/business registration details, and collateral documentation (if applicable).

How long does approval take?

Most applications are processed within 24–48 hours, thanks to our automated systems. Complex cases may require additional verification.

What repayment options are available?

Repayments can be made via direct debit, online transfers, mobile money, or cash/cheque at branches.

What happens if I miss a payment?

Early reminders and grace periods are offered. Penalties apply for late payments. Loan restructuring may be available for financial hardship.

How is collateral handled in case of default?

Collateral may be appraised and sold to recover the loan amount. Legal action may be taken if necessary.

Does Suma Finance offer financial literacy programs?

Yes! We provide workshops, tools, and personalized advice to help clients make informed financial decisions.

How does Suma Finance support underserved communities?

We prioritize rural areas and SMEs with flexible terms, lower collateral requirements, and mobile-based services to ensure accessibility.

What partnerships does Suma Finance have?

We collaborate with credit bureaus, banks, and local governments to enhance service delivery and compliance.

Is my data secure?

Yes. We use encryption, secure storage, and comply with data protection regulations (e.g., KYC, AML).